Job Description
Responsibilities
- Review and update Standard Operating Procedure (SOP) before launch of new processes and/or processes change
- Prompt management of document archival and retrieval
- Perform technical verification checks on customer's documents and process customer profile maintenance in Bank's operating systems
- Toggle between different systems to perform pre-processing and data entries
- Actively participate in and promptly support UAT/LV for system/workflow enhancements
- Establish and maintain effective relationship and partnership with key stakeholders
- Ensure all requests are processed within specified Service standard, timely and accurately
- Complete ad hoc assignments/tasks assigned within timeline
- Handle operational issues and provide escalation to management team
- Review and update system reports on daily, weekly and monthly basis
- Challenge status quo and execute changes in an effective manner
- Take initiative and ownership of all cases handled and follow up on resolutions closely
- Proactively ensured all requests met Core Operational Risk Standard (CORS) requirements, reinforcing internal control standards and mitigating potential risks
- Review and improve standards/procedures/framework for ensuring optimal customer experience
- Manage and perform prompt call-back verification for customer static data updates, adhering to compliance standards
Requirements
- Bachelor's degree or equivalent in a relevant field
- Minimum 5 years of experience in a similar role within the financial services industry
- Strong communication and interpersonal skills, with the ability to interact effectively with clients and cross-functional teams
- Proficient in data analysis and problem-solving, with a keen eye for detail
- Demonstrated experience in managing client relationships and providing exceptional customer service
- Familiarity with banking operations, compliance, and risk management principles
- Ability to work independently and as part of a team, with a proactive and adaptable mindset
- Proficient in the use of relevant software and technology tools
Location:
DBS Asia Hub
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
