Automation specialist (VDI)

Core Responsibilities

Automation, Scripting & Operational Efficiency

Develop and maintain automation scripts (Python, PowerShell, Ansible) for:

o App Volumes management (assignments, mounts, health checks)

o VDI operational tasks

o User session telemetry extraction

o Bulk administration tasks

Build repeatable automation to reduce manual work and strengthen operational consistency.

Identify processes suitable for automation and propose innovative solutions.

Reporting, Audit & Compliance

Create and maintain automated reporting pipelines for:

o Capacity monitoring

o Performance metrics

o App Volumes utilization

o Deployment and assignment tracking

o Vulnerability and compliance status

Produce audit-ready reports required for internal and external compliance reviews.

Automate log collection and data extraction to support investigations, incident analysis, and operational oversight.

Work with cybersecurity, risk, and governance teams to ensure VDI/App Volumes compliance with enterprise standards.

Virtual Desktop & Application Delivery

Manage, maintain, and optimize VMware Horizon VDI infrastructure at enterprise scale.

Support, administer, and troubleshoot VMware App Volumes, including:

o AppStacks lifecycle management

o Writable Volumes maintenance

o Application packaging and provisioning

o Assignment and entitlement troubleshooting

Collaborate with various engineering teams to ensure reliability, scalability, and security of VDI platforms.

Participate in golden image maintenance, OS optimization, and environment upgrades.

Operational Support & ITIL Processes

Support Incident, Problem, and Change Management aligned with ITIL best practices.

Coordinate with cross-regional teams to drive issue resolution, root cause analysis, and preventive improvements.

Participate in endpoint-security initiatives related to VDI and App Volumes environments.

Required Qualifications

5+ years of experience in Endpoint Engineering, VDI Operations, or Virtual Desktop platforms.

Strong practical experience with:

o VMware Horizon VDI

o VMware App Volumes (AppStacks, Writable Volumes, packaging)

Proficiency in PowerShell / Python / Ansible scripting; able to automate complex workflows and generate advanced reports.

Solid knowledge of:

o Windows 11

o Active Directory

o Windows Server

o Enterprise virtualization concepts

Experience handling audit requirements, compliance reporting, or regulated environment documentation.

Familiarity with cybersecurity principles and vulnerability remediation workflows.

Preferred Qualifications

Experience with MECM, Tanium, or similar endpoint management platforms.

Working knowledge of Splunk or similar log analytics tools for data extraction and dashboarding.

Experience with golden image engineering, profile optimization, and GPO tuning for VDI environments.

Continuous Integration + Continuous Delivery/Deployment automation or infrastructure-as-code exposure is an advantage.