The Automation Engineer is responsible for ensuring the smooth operation, availability, and performance of the Warehouse Control System (WCS) and Warehouse Execution System (WES). This role provides direct line support to operations, troubleshooting system issues in real time, and collaborating with cross-functional teams to maintain high productivity and service levels. The engineer also participates in the commissioning of new automation, modifications of existing systems, and continuous improvement initiatives that strengthen operational efficiency.
Scope of Role
- Works as part of the operations team, focusing on both live line support and project participation.
- Supports daily operations while engaging in long-term system improvements and automation projects.
- Interfaces with automation vendors, IT teams, and operations stakeholders.
- Shift flexibility and availability during critical operational windows are required.
Key Duties & Responsibilities
1. Operations & Line Support
- Provide first and second-level support for WCS/WES issues during live operations.
- Troubleshoot and resolve incidents related to automated equipment, system interfaces, and process flows.
- Monitor dashboards, alerts, and logs to proactively identify potential bottlenecks or failures.
- Collaborate with operations staff to minimize downtime and ensure stringent service levels.
2. System Maintenance & Monitoring
- Maintain system uptime and availability in line with agreed KPIs.
- Conduct preventive system health checks and performance reviews.
- Support implementation of patches, upgrades, and configuration changes.
- Ensure proper escalation and documentation for unresolved technical issues.
3. Commissioning & Project Support
- Participate in commissioning and Acceptance Testing of new automation systems.
- Support modifications, upgrades, and integration of automated material handling systems into WCS/WES.
- Collaborate with vendors and engineers to validate system functionality.
- Ensure smooth handover from project phase to live operations with comprehensive documentation.
4. Process & Performance Improvement
- Propose and implement improvements in workflows, automation utilization, and system performance.
- Support User Acceptance Testing (UAT) for system enhancements.
- Provide training and knowledge transfer to operations staff on system usage and troubleshooting.
5. Documentation & Compliance
- Maintain accurate logs of incidents, resolutions, commissioning activities, and system changes.
- Create and update Standard Operating Procedures (SOPs) for WCS/WES support.
- Ensure compliance with IT security standards, operational procedures, and safety policies.
Job Requirements
Qualifications & Experience
- Education: Bachelor's Degree or Diploma in Engineering, Computer Science, IT, or a related discipline.
- Experience: Minimum 2 years of experience in WCS/WES support, industrial automation, or complex material handling systems.
- Technical Knowledge: Strong understanding of automated warehouse operations and material handling logic.
- Technical Skills: Familiarity with SQL databases, scripting, or system monitoring tools is a significant advantage.
- Analytical Skills: Strong troubleshooting, analytical, and problem-solving abilities.
- Soft Skills: Effective communication skills to collaborate across operations and vendor teams.
- Resilience: Ability to work under pressure in a fast-paced, 24/7 operational environment.
