Automation Engineer (Ansible and Cloud) (Ref 26260a)

Responsibilities
. Design, configure, and implement Jira ITSM forms
. Develop and maintain custom workflows, business rules and groovy scripts
. Implement ITIL-aligned processes for incident, problem, change, request and CMDB
. Collaborate with stakeholders to translate functional requirements into effective technical designs
. Develop and maintain Ansible playbook for infrastructure automation
. Build REST API integrations with internal systems to enable seamless end-to-end automation
. Support platform upgrades, patch management, and ensure optimal performance and availability

Requirements
. Diploma/Degree in computer science or related IT discipline, or equivalent experience
. ITIL v3/v4 certification or equivalent experience in IT service management
. Openness to feedback and a commitment to continuous learning and skill development
. Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
. Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
. Understanding of Agile methodologies
. Strong written and verbal communication skills for effective user engagement
. Strong analytical and problem-solving skills to address technical challenges
. Experience in cross-functional teams or projects is advantageous
. Familiarity with AWS Cloud is a plus but not mandatory

Licence no: 12C6060