Job Description

Experience: 6-9 Years
Role: Automation Analyst

Key Skills:
. Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation.

. Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.

. Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.

. Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.

. Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.

Responsibilities:

Automation & Engineering

. Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and operational utilities.

. Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency.

. Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required.

Monitoring & Observability

. Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity.

. Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations.

. Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage.

. Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

. Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.

. Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.

. Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.

. Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Requirements:

Competencies

. Strong analytical, troubleshooting, and problem-solving skills.

. Ability to work independently on defined deliverables and collaborate effectively across teams.

. Clear communication, stakeholder coordination, and technical documentation skills.

. Organised, detail-oriented, proactive, and able to manage multiple priorities.

. Ability to learn existing enterprise tools and processes quickly and deliver.

Education & Experience

. Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.

. Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.