Job Purpose Summary:
The incumbent will work on Trade Operations (Import, Export Letters of Credit, Guarantees and Bills for collection) outline standards to ensure high quality of service to customers on time. The incumbent will be responsible for complying with the International Chamber of Commerce rules and to Banks policies and procedures. In addition the incumbent will process Import and Export Letters of Credit in accordance with international rules and regulations in a way that supports the business units and ensures a good working relationship with the Banks clients.
The incumbent need to be responsible for ensuring that the trade finance activities are conducted strictly with banking credit line granted to the customer, organizing, supervising and directing activities of bills processing, import and export financing, establishment of letter of credit and attends to customers inquiries. Also observe all related applications and documents presented by customer are in accordance with the Policy.
Essential Duties & Responsibilities
- To assist customers in all their queries on Banks product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
- Build and maintain strong and effective relationship with all other related departments and units to achieve the Groups goals/objectives.
- Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
- To review and check customers application and process all completed document on each applicable stage as well as work on dispatching funding request to Funding Section, check repayment advice in order to ensure the transaction of both import and export businesses are processed timely and correctly and comply with both Internal and external policies.
- To follow up overdue import/export bills and deal with customers to resolve problems relating to discrepancies spotted on import/export bills.
- Ensure consistency in processes, controls and standards for each of the identified areas of work to eliminate all possible risks to bank and the customers.
- Liaise with internal and external customers in order to ensure that their needs are met in a timely and accurate manner.
- Keep abreast of changes in International Chamber of Commerce Rules and local laws and rules affecting Foreign Trade Operations.
- Ensure Services of Foreign Trade Operations are delivered in a timely, efficient and cost effective manner.
Education/Experience Requirements:
- University graduate preferably with a Major in Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
- Minimum 3-5 years relevant experience in Trade Finance.
- Technical knowledge of International Chamber of Commerce Rules, relating to Foreign Trade.
- Excellent oral and written communication skills.
