Position Overview
The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. He/She implements systems improvements and instructs other IT staff in the resolution of complex issues. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She is able to quickly and effectively solve issues as they arise. He/She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He/She communicates effectively and displays high level of service standards.
Role & Responsibilities
Execute Systems Administration Service Levels
- Monitor systems performance and usage, including response times
- Supervise backups, optimization, initiation of recovery procedures and routine troubleshooting
- Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
- Determine the systems short- and long-term requirements
- Manage systems report production
Advise On System Capabilities
- Advise senior leaders on system concepts and functional capabilities
- Provide technical advice to the team and clients on installation, setup, configuration of systems
- Interpret internal or external business issues and recommends solutions/best practices
- Implement plans to make systems available to users in a shared, secure and controlled manner
Develop New Systems
- Lead the development of new systems as per the system requirements
- Design security and integrity controls
- Conduct new systems testing and implementation
- Define the system maintenance procedures
- Analyze the use of new systems to identify enhancement needs
- Lead research initiatives for the development of advanced and automated approaches for system administration
Optimize systems performance
- Seek opportunities to optimize the delivery of systems services with emphasis on availability, reliability, scalability, and security
- Conduct regular system audits and upgrades
- Develop automated processes to define, measure, and report on service quality, stability and capacity
Resolve issues
- Oversee the assessment of risks to systems
- Identify complex system issues to provide advisory to the stakeholders
- Investigate cause of systems issues
- Resolve complex issues
- Provide escalation support for issues presented by the user
Requirements
- Degree in Computer Science, Engineering or equivalent.
- At least 6 years of experience in administering and managing Microsoft Active Directory, DNS and Group Policy Management.
- Certification in MSCA/MCSE preferred.
- Strong communications skills with stakeholders at all levels.
- Experience in healthcare applications preferred.
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