Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
Troubleshoot system failures or bugs and provide solutions to restore functionality
Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
Deployment of Operating systems, software applications, and patches on End-User Computing
Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
Recommend solutions and ensure that IT issues have been corrected, and maintain records of work performed
Suggest improvements for procedures and controls to enhance performance and satisfaction
Assist with any ad-hoc tasks as required by the IT team / Management
Requirements:
Minimum Diploma in Computer Science, Information Technology, or a similar field
Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and office 365 applications
Able to communicate effectively in both oral and written aspects
Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
