About Us
Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. We are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. We were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, we also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. We are proud of our innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do we provide excellent brokerage services, but also data services via our App, FIS Live, other data services, as well as education to help those entering new markets.
We have expanded via our network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through our global network, FIS offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Our expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence.
The role
We are seeking a capable and service-oriented Junior IT Systems Administrator with 1–3 years of relevant IT support experience to join our Singapore office on an onsite basis. This role is responsible for delivering reliable first- and second-line IT support, assisting with system and cloud administration, and ensuring the effective operation of end-user computing environments.
The position also involves occasional remote support for the other offices, requiring clear communication and the ability to support users across regions. This role offers an excellent opportunity for an IT professional looking to further develop their technical expertise within a structured and collaborative environment.
Key responsibilities
IT Support & Service Delivery
- Provide first and second-line IT support to internal users, ensuring timely, professional, and effective resolution of technical incidents and service requests via face-to-face interaction, telephone, email, and instant messaging platform s.
- Deliver occasional remote IT support to users based in the other offices, coordinating effectively across time zones when required.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues relating to desktops, laptops, peripherals, and business applications .
- Install, configure, and maintain end-user hardware and software, including Windows operating systems and approved applications .
- Support and maintain Microsoft Office / Microsoft 365 and other core business systems .
Systems & Infrastructure Support
- Assist with day-to-day Windows Server administration, including user account management, access control, monitoring, and routine maintenance tasks .
- Support cloud-based platforms, primarily Azure/Microsoft 365 and associated services, including user provisioning and troubleshooting.
- Liaise with external IT service providers, infrastructure partners, and software vendors to support issue resolution and system improvements .
Asset Management & Documentation
- Procure, manage, and maintain IT assets, office equipment, and structured cabling, ensuring compliance with company standards, vendor requirements, and health and safety guidelines .
- Maintain accurate and up-to-date IT documentation, including asset inventories, user guides, standard operating procedures, and IT policies .
Security, Improvement & Collaboration
- Maintain awareness of IT and information security risks, best practices, and company security policies, supporting compliance and risk mitigation efforts .
- Research, test, and assist in the evaluation of new technologies, tools, and applications prior to user deployment .
- Work collaboratively with business and functional teams to identify recurring technical issues, contribute to root-cause analysis, and support continuous service improvement initiatives .
- Establish and maintain effective working relationships with internal stakeholders and external partners across regions .
General
- Undertake any other reasonable duties as required to support IT operations and business objectives .
Training
- Actively maintain Continued Professional Development (CPD) by participating in training, certification programmes, and ongoing skills development activities
Requirements
- 1–3 years of professional experience in an IT support, service desk, or junior systems administration role.
- Strong experience supporting Windows desktop and laptop environments.
- Hands-on experience with Windows Server administration, including user and access management.
- Exposure to or experience supporting cloud-based platforms, preferably Microsoft 365 and/or Azure.
- Strong customer service orientation, with a professional, courteous, and solution-focused approach.
- Excellent verbal and written communication skills, with the ability to engage effectively with users at all levels.
- Personable and professional manner, capable of working effectively with diverse teams and cultures.
- Demonstrated ability to build and maintain positive working relationships with internal and external stakeholders.
- Ability to manage priorities effectively, handle disagreements constructively, and work towards practical resolutions.
- Proactive approach to knowledge sharing, documentation, and feedback.
- Mandarin language proficiency is advantageous, to support communication with users in the Shanghai office during remote support activities .
Benefits
Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.
· Competitive salary and discretionary bonus
· Learning & Development / CPD opportunities
· Private healthcare
· 25 days holiday
FIS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We are committed to treating all of our candidates fairly and would like you to have every opportunity to excel in our application and interview selection process. If you need any adjustments to be made as part of the process (such as for a neurodiverse condition, a disability, a medical condition or other individual need) please let us know in good time, so that we can support you.
If the role is of interest and you are ready for the next step in your career, please get in touch, attaching a CV.
