Ensure software applications and services are running smoothly on a day-to-day basis.
Develop and implement policies, procedures, and duty rosters for teams to ensure personnel back up for maintenance of services, some of which are 24x7.
Identify & understand business needs and provide solutions to address the needs.
Support the Project Manager to ensure System Service Level Agreement (SLA) are met.
Support the Project Manager to manage third parties in ensuring they fulfil their contractual obligation
Gather, validate, and analyse requirements.
Manage the project scope, schedule, cost, and resources.
Ensure system or product readiness for smooth deployment, adoption, and operations.
Ensures completion of documentation and filings to facilitate operation processes.
Propose improvements to continuously address changing business needs.
Constant engagement of stakeholders to align and manage expectations.
Monitor team members work levels and review work performance.
Role Requirements
Degree/Diploma in Computer Science/Information Technology or an equivalent.
Minimum 2 years of experience as a Project Manager.
Prior working experience in IT business analysis, application solutioning design and testing.
Supported or managed at least one software or project in maintenance mode.
Supported or managed at least one software or project for public sector clients.
Strong analytical & problem-solving skills with a high level of initiative.
Able to engage stakeholders and manage their expectations
Able to understand and interpret requirements leading to technical implementation
A team-player who is resourceful, takes ownership, and is highly collaborative.
Ability to work under pressure and meet tight deadlines.
Detail-oriented, data-driven, customer focused, and a quick learner. Strong verbal and written communication skills.
Good documentation skills and business acumen.
Can work with minimum supervision and is adaptive & open to change.
Preference:
Project Management (eg. PMP) or Agile (eg. CSM or CSPO) Certification.
Use of Confluence and JIRA for managing projects collaboratively.
