Associate Network Engineer

Job Description

The role is responsible for IT/network warehouse operations, asset tracking, equipment staging, dispatch/collection, RMA/vendor coordination, and Level 1 support for basic network checks, connectivity troubleshooting, and deployment assistance across enterprise networking and security equipment.

LOGISTICS & ASSET MANAGEMENT
Receive, inspect, asset-tag, label, store, issue, dispatch, and track network hardware and accessories.
Maintain inventory records for models, serial numbers, asset tags, warranty/support status, site location, stock movement, and project assignment.
Manage spare units, replacement devices, SFPs, cables, modules, power supplies, and related network accessories.
Coordinate delivery, collection, and equipment movement between warehouse, office, vendor, and customer sites.
Prepare equipment for deployment, including packing, labeling, staging, base records, and handover documentation.
Manage RMA, faulty unit replacement, warranty claims, repair tracking, return-to-vendor, and vendor follow-up.
Maintain delivery notes, collection forms, stock reports, inventory trackers, and audit-ready warehouse records.

LEVEL 1 NETWORK SUPPORT
Perform basic checks for power, cabling, LED status, link status, port status, SFP status, and physical connectivity.
Assist with device staging, rack-and-stack, patching, labeling, hardware replacement, and site deployment activities.
Support basic troubleshooting for LAN, WAN, WLAN, firewall, and connectivity incidents or service requests.
Collect hostnames, IP addresses, serial numbers, models, firmware versions, interface status, screenshots, and basic logs.
Perform simple ping, traceroute, cable checks, link verification, and post-replacement connectivity testing.
Update network documentation including port maps, rack layouts, deployment trackers, and inventory records.
Escalate complex configuration, routing, firewall, wireless, or security issues to Level 2/3 engineers with clear diagnostics.

Qualifications

At least Higher Nitec in IT / Engineering related field with at least 3 years of related experience. Fresh ITE graduates are welcome to apply.

Experience in logistics, warehouse operations, inventory control, IT asset management, or network equipment handling.
Able to identify switches, routers, firewalls, access points, SFPs, modules, cables, power supplies, and rack/patching components.
Basic knowledge of LAN, WAN, WLAN, IP addressing, VLANs, cabling, rack layout, and first-level connectivity checks.
Strong coordination with vendors, couriers, suppliers, field engineers, project managers, and technical teams.
Good documentation using spreadsheets, ticketing tools, inventory systems, asset trackers, and handover records.
Willing to support site rollout, hardware refresh, equipment replacement, and maintenance windows when required.