Position Overview
The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritizes and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. . Identify and resolve highly complex or specialized issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
Apply a critical and analytical approach to resolving technical problems. Able to work well with the team and guide them to ensure infrastructure projects are well implemented.
Role & Responsibilities
Support infrastructure design and implementation
- Support technical system analysis to determine the extent to which solutions perform as required to ensure that future solutions meet anticipated demand
- Support the design and implementation of infrastructure solutions that adhere to current architecture standards
- Lead the design installations, system migration and integration
- Lead the testing and handover of implemented infrastructure solution
Support infrastructure operations
- Support delivery of optimal infrastructure operations
- Create documents on administration, installation, configuration and troubleshooting
- Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
- Support the development of report on infrastructure capabilities and limitations
Maintain infrastructure
- Perform activities related to ongoing maintenance of network nfrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
- Develop report on performance and availability of infrastructure systems by review of service uptime, utilization, throughput etc.
Optimize infrastructure performance
- Perform ongoing tuning and optimization of network infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Assist with infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
- Support problem/issue identification and resolution
- Escalate problems/issues
- Support simulation of user problems to resolve operating difficulties
- Diagnose problem source through discussions with users
- Recommend system modifications to reduce user problems
- Support planned maintenance events, system backup processes and disaster recovery drills
- Support implementation of preventive solutions
Vendor management
- Manage vendors & external parties to ensure deliveries & SLA
Requirements
- Bachelor in Computer Engineering or equivalent.
- Min CCNA and ITIL certified, CCNP is preferred.
- Min 5-8 yrs of IT/Network Infrastructure operations and implementation.
- Strong Stakeholder and Vendor management
- Experience supporting tech refresh or new facilities implementation will be added advantage
- Strong understanding of Network Technologies both in Wired and Wireless
- Strong hands on experience in these technologies: Load Balancers (F5), NAC (Aruba Clearpass), Cisco/Huawei Wireless, Switching and Routing (OSPF, BGP, MPLS), Cisco SDWAN.
- Experience in Network Products like Cisco Switches, NAC, WLC and F5
- Able to support 24/7 standby.
- 2 years contract.
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