Associate, Learning Operations & Delivery

About the Digital Education Council:

The Digital Education Council (DEC) is a global community of practice of institutions spanning six continents. The Council is committed to driving sustainable innovation and AI adoption in Education and Workforce Development. Member institutions of the Digital Education Council represent a globally diverse and strategically balanced mix of research universities, business schools, polytechnics, liberal arts colleges, and community colleges.

Collectively, they serve over 3 million students and employ more than 350,000 faculty and staff from a wide range of disciplines, making DEC one of the most globally representative alliances in education. DEC now counts over 190 member institutions.

The Job:

We are seeking an Associate, Learning Operations & Delivery to keep DEC's education programmes running smoothly from enrolment to completion. This is a hands-on operational role for someone who takes pride in flawless execution, enjoys solving problems for learners and partners, and wants to see behind the scenes of how global education programmes actually run.

You will report to DEC's Director of Education and work closely with DEC's learning design, partnerships and member engagement teams, as well as with the institutions and learners we serve.

Responsibilities include:

• Manage day-to-day delivery of DEC courses and learning programmes, including enrolments, cohort setup, scheduling and communications with learners and partner institutions
• Own learner and client support across the course portfolio, resolving queries quickly and turning recurring issues into fixes at the source
• Administer DEC's learning platforms, keeping courses, user accounts, integrations and reporting accurate and up to date
• Support the technical integration of DEC programmes into member institutions systems and workflows, coordinating with institutional teams to get set-ups right the first time
• Monitor programme health through completion, engagement and support data, flagging issues early and reporting clearly to the team
• Maintain and improve delivery playbooks, checklists and standard operating procedures so quality scales with the portfolio
• Coordinate certificates, records and completion workflows, ensuring learners and institutions receive what they need on time, every time

Your profile:

• Ideally 2+ years of relevant professional experience in programme operations, learning delivery, customer support or education administration
• Highly organised and detail-oriented, with a track record of running processes reliably and at pace
• Comfortable with learning platforms and digital tools (e.g. LMS, CRM, spreadsheets), and quick to learn new systems
• A natural problem-solver with a service mindset, calm under pressure and proactive in communication
• Excellent written and verbal communication skills
• Comfortable working across time zones with a globally distributed team

Why apply for this role

• Play a central role in delivering learning experiences to institutions and learners across six continents
• Work at the front edge of AI in education with a network of 190+ member institutions
• Join a fast-growing, mission-driven organisation as it scales its impact globally