Senior Social Media Associate

About the Role: Our Client is seeking a Senior Social Media Associate to join the team for a 6-month contract. This role is focused on protecting and shaping our client's brand through real-time social media monitoring, response, and issue management.

You will play a critical role in identifying reputational risks, managing crises, supporting campaigns, and crafting effective response strategies across multiple social platforms.

Key Responsibilities:

• Monitor emerging issues and sentiment across various social media platforms
• Respond rapidly to high-risk or sensitive issues while maintaining brand tone and integrity
• Collaborate cross-functionally with teams including Policy, Trust & Safety, Community Support, and Corporate Communications
• Draft and publish reactive and proactive content across the official social channels
• Support the development of response strategies, playbooks, and best practices
• Assist in measuring effectiveness of social campaigns and issues response workflows
• Provide local support for APAC markets on reputational issues and brand protection
• Identify process gaps and escalate issues around queue volumes or workflow inefficiencies
• Assist with onboarding and knowledge transfer for new team members
• Provide backup support for team leads as needed

Requirements:

• 3–5 years of experience in social media management, issues/crisis response, or digital communications
• Proven experience in fast-paced, cross-functional environments
• Familiarity with social media monitoring tools and content publishing tools
• Strong written and verbal communication skills in English
• Strong attention to detail and ability to stay composed during high-pressure situations
• Experience managing sensitive or high-risk social conversations is a plus
• Ability to work independently with minimal supervision
• Willingness to work Sunday to Thursday or Tuesday to Saturday, with shift flexibility
• Bachelor's degree or equivalent work experience