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He/She will be part of the 24/7 operations team supporting Incident Management Satellite activities at the Satellite Stations. He/She possesses experience as the resolver team for incident and crisis management to deliver customer support for both maritime and fixed satellite services.
Responsibilities
- 24/7 shift support for Satellite Operations
- Provide Level 1 support for Maritime, Fixed, Starlink and other value-added satellite services.
- To monitor the Infra devices that includes core routers, UPS, M&C alarm for Antenna.
- To effectively follow the incident management process using the SMoD queue ticketing system.
- To co-ordinate the installation, commissioning and testing of the Satellite services with vendor/SI.
Requriements
- ITE/Diploma in Satellite Communications Engineering / Electronics Engineering / Computer Engineering / Infocomm from a recognized institution.
- Applicants without the necessary qualifications but with relevant experience and skillset will also be considered.
- Knowledge in satellite communications preferred.
- Communication skills, problem-solving abilities, and customer service experience preferred.
- Ability to work independently with minimum supervision and able to adapt to a dynamic environment.
- Operational readiness on 24 X 7 environment.
- Ability to perform 12 hours shift operations
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