Associate Engineer, Quality Assurance (Audit/ Fraud)

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel's Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

We are searching for a highly enthusiastic Associate Engineer, Quality Assurance (Audit/ Fraud) toconduct targeted, ad-hoc and regular investigations and audits to ensure compliance of work completion and claims with quality standards and requirements.

Make an Impact by:

• Submit a comprehensive audit report detailing findings and recommendations on identified issues with stakeholders to share areas of improvement.
• Analyse existing workflows and processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams and stakeholders to design and implement streamlined procedures.
• Document process changes and ensure compliance with internal standards and external regulations.
• Utilize process mapping tools and software to visualize and communicate improvements.
• Monitor and analyse first visit completion metrics across service teams.
• Identify root causes of repeat visits and develop actionable solutions.
• Collaborate with scheduling, dispatch, and field service teams to ensure Field Engineers are equipped for first-time resolution

Skills for Success:

• Diploma in any discipline from a recognized institution.
• Minimum 2 years of experience in conducting service audit, fraud investigation, claims auditing in any industry.
• Strong knowledge of fraud detection systems, analytics and process mapping tools.
• Experience with claims management systems and compliance tracking tools.
• High attention to detail and critical thinking.
• Strong communication and report-writing skills.
• Ability to handle confidential information with integrity.
• Collaborative mindset for working with compliance, and operational teams

Your Career Growth starts here. Apply Now!