About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
The Role: Your Mission
We are seeking a visionary
Associate Director, Talent Management and Development to be the strategic architect of our global talent ecosystem. This is a pivotal leadership role responsible for owning the entire post-hire employee journey, from onboarding to career progression and leadership development.
You will be the primary driver of our integrated talent model, partnering closely with the Head of Talent Acquisition. Your mission is to ensure we not only hire the best but also build an environment where they can grow their careers and drive our business forward.
Key Responsibilities
- Strategic & Integrated Talent Leadership
- Design, implement, and lead the company's global Talent Management strategy, ensuring tight alignment with business objectives and our integrated (TA + TM) model.
- Formulate, prepare and execute Talent Management and Development annual OKR
- Act as the strategic owner of the full employee lifecycle post-hire, including onboarding, performance management, learning and development, internal talent market place and succession planning.
- Partner with the Head of Talent Acquisition to build a one team culture, ensuring data flow and employee experience from candidate to high-performing team member.
- Serve as the driver of data-informed talent decisions, using analytics to predict talent needs, identify skill gaps, and measure the impact of talent programs.
- Co-create talent solutions with HRBPs and Businesses as the business evolves and develops at different phases.
- Own company-wide Talent Management and Development budget, ensure company investment is making the biggest impact.
- Performance, Growth & Engagement
- Evolve our performance management philosophy and systems, fostering a culture of continuous feedback, high performance, and recognition.
- Develop and implement proactive retention strategies for critical talent and high-potential employees.
- Learning, Leadership & Career Development
- Build a scalable, modern learning and development (L&D) framework that addresses the needs of our global, tech-driven workforce (e.g., digital learning, coaching, on-the-job experiences), as well as functional related workshops and company / business unit summit design and facilitation.
- Design and execute a robust leadership development pipeline for all levels, from emerging leaders to senior management.
- Implement clear career pathing and internal mobility frameworks to support employee growth and development.
- Lead the global succession planning process for critical roles, ensuring business continuity and readiness of future leaders.
- Organizational Development & Culture
- Own and embed our Functional/Core Competency Framework across the entire talent lifecycle (from hiring and onboarding to performance and promotions).
- Champion our company values and culture, ensuring our talent programs reinforce the behaviours we value.
- Team Leadership
- Lead, mentor, and develop a small team of talent management and L&D talents
- Manage the talent management budget, resources, and key vendor relationships effectively.
Qualifications & Requirements
- Experience: 10+ years of progressive experience in Talent Management, Learning & Development, or Organizational Development.
- Industry: Proven experience in a fast-paced, global, and matrixed organization.
- Integrated Model: Demonstrable experience working within or building an integrated talent model, with a deep understanding of the partnership between TA and TM.
- Strategic & Hands-On: A strategic thinker who can design the vision, combined with a hands-on, execution-focused approach to get things done.
- Data-Driven: Strong analytical skills with the ability to use people-data and metrics to drive insights and tangible business outcomes.
- Leadership: Excellent stakeholder management, influencing, and communication skills. You must be comfortable and credible advising C-level executives.
- Global Mindset: Significant experience designing and deploying programs for a global, cross-cultural workforce.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
