Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields.
- Passionate about delivering well-organized, resourceful customer experiences with creativity and attention to detail.
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, embracing responsibility and ownership.
- Exceptional communication skills, capable of conveying complex concepts to diverse audiences, with proven success in onboarding, supporting, and inspiring customers.
- Skilled in strategic account management, project management, networking, influencing, and delivering engaging presentations.
- Highly organized, able to work under pressure, and effectively coordinate across teams to achieve goals independently or collaboratively.
- Fluency in English (written and spoken) is required
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
Bachelor's degree in any discipline with a strong academic track record
Responsibilities
Our high-performing Client Enablement team seeks a Singapore based Senior Client Success Manager to work closely within the Broker Market Segment to expand and support strategic client relationships across all levels of the client's organization. As our Client Success Associate Director, you'll play a key role in setting strategic directions, developing client relationships, and ensuring that our enterprise clients continually derive maximum value from Moody's solutions. The ideal candidate will be a strategic thinker with extensive expertise in client success, team leadership, and enterprise account management. The ideal candidate will be a self-motivated, proactive, results-oriented professional who can work with minimal direction. The ideal candidate will get satisfaction from building new relationships and helping large organizations to derive business value from their relationship with Moody's.
The main functions of this role are to execute the strategicaccount plan, work closely with our client base, retain and increase revenue byhelping pursue expansion opportunities while ensuring a high quality of serviceand effective communications between the client and internal Moody's businessunits. Success will be determined by client retention and satisfaction as wellas performance on individual project-based initiatives.
- Understand the strategic direction and business priorities of client base to:
- Develop, maintain and execute a strategic account plan, in partnership with Moody's sales team.
- Develop and influence effective measures to protect client revenues in segment in partnership with sales team
- Identify expansion opportunities by having a deep understanding of the client's business operations and applying Moody's solutions to provide value
- Build strong relationships across all levels of the organization, including senior-level contacts and collaborative relationships with end users.
- Develop proactive service strategies for strategic clients in segment to:
- Lead and manage client projects for model evaluations, development of client's VoR, workflow best practices, API integrations, etc.
- Provide change and release management services
- Manage and implement application and model onboarding and adoption
- Use product and client knowledge to design solutions tailored to client's business
- Develop training plans
- Coordinate product management, training and support teams to support unique client needs
- Represent segment with Global Client Success Leadership
- Maintain high visibility and credibility within Moody's RMS Senior Management
- Represent Moody's at external events, client events and conferences
Travel
Moderate travel may be required.
About the Team
Moody's RMS is the world's leading provider of analytics anddecision science solutions for quantifying and managing catastrophic risksworldwide. Its models and services are used by hundreds of insurance andreinsurance companies, hedge funds, corporations, and governments to assess awide range of natural and man-made perils, from earthquakes and hurricanes toterrorism and disease pandemics.
