Business Function
Handle operation matters related to Unsecured Lending which covers Financial and non-Financial services. Collaborate with various stakeholders in the Bank to improve customer experience.
Responsibilities
- Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
- Toggle between different systems to perform pre-processing and data entries
- Establish and maintain effective relationship and partnership with key stakeholders
- Ensure all requests are processed within specified Service standard, timely and accurately
- Handle operational issues and provide escalation to management team
- Review & update system reports on daily, weekly and monthly basis
- Challenge status quo and execute changes in an effective manner
- Take initiative & ownership of all cases handled and follow up on resolutions closely
- Ensure process compliance with credit policy and operational risk policies
- Review and improve standards/procedures/framework for ensuring optimal customer experience
Requirements:
- Min 4 years of relevant Banking Operations experience
- Meticulous individual with an eye for details
- Demonstrate good written and verbal communication skills
- Proficient in Microsoft Office especially Microsoft Power Point, Excel
- Solid organizational skills including attention to detail and multitasking skills
Location:
DBS Asia Hub
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
