Associate Case Manager

The successful incumbent will manage an assigned caseload of phase progressed residents and support resident engagement and programme operations through case management, resident and family engagement, programme facilitation, stakeholder collaboration, and timely documentation and reporting, contributing to residents rehabilitation and reintegration outcomes.

Major Duties and Responsibilities

• Manage an assigned caseload of residents who have phase progressed, including assessment, case planning, regular case reviews and follow-up.
• Conduct resident and family engagement sessions via video call, and plan and facilitate programmes and activities, including mandatory group programmes as rostered, in line with rehabilitation and reintegration objectives.
• Build and maintain working relationships with internal and external stakeholders to support residents rehabilitation and reintegration outcomes.
• Follow standard operating procedures and case management standards.
• Maintain accurate and up-to-date case records, engagement logs and attendance data, ensuring that all e-documentation and e-case files comply with organisational and statutory requirements.
• Prepare timely reports and updates on residents progress, attendance and programme participation for management and submission purposes.
• Monitor programme participation and attendance and follow up on engagement outcomes with residents and families where required.
• Support continuous improvement by contributing ideas to improve programmes, operational processes and service delivery.
• Handle resident-related incidents and escalate them to the Senior Case Manager where required, ensuring timely follow-up, documentation and reporting.
• Carry out any other duties as assigned by the Senior Case Manager and/or Senior Assistant Director (Programme).

Requirement

• Diploma in Social Sciences such as Social Work, Counselling and Psychology, or other related disciplines.
• Preferably 1-2 years of experience in social services, community programmes, rehabilitation, or family services.
• Fresh graduates with relevant qualifications are welcome to apply.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good interpersonal, communication, and stakeholder management skills, with confidence in engaging residents, family members, and external stakeholders.
• Strong organisational and administrative abilities with attention to detail, and able to manage multiple tasks and priorities in a fast-paced environment.
• Team player able to work both independently and collaboratively.
• Adaptable, resourceful, and willing to support evolving operational and programme needs.