Associate (Cares)

What you'll be doing

• Collect social and financial information from residents and their families to support applications for financial assistance schemes

• Update and maintain accurate records in the referral, enquiries, and information management systems

• Ensure timely submission of financial assistance applications, including Medifund, MFEC, IDAPE, PGDAS, and other relevant schemes

• Serve as the primary point of contact for residents, families, and healthcare institutions to coordinate referrals and process applications for potential residents

• Maintain proper documentation of case files, referrals, and related records to support case management and audit requirements

• Perform data entry and regularly update databases to ensure accuracy and completeness

• Handle administrative duties, including managing enquiries, referrals, and admissions

• Facilitate transfers to other facilities or healthcare institutions and support discharge processes for residents

• Perform any other duties or projects assigned as required

What we're looking for

• O Level or Diploma qualification

• Service-oriented, with good interpersonal and communication skills

• A dependable and collaborative team player

• Proactive, self-motivated, and able to work independently