Associate AI Engineer/IT Executive

About Singapore International Mediation Centre (SIMC)

Singapore International Mediation Centre (SIMC) is an independent not-for-profit organisation based in Singapore, offering world-class mediation services to parties seeking amicable resolutions to cross-border commercial disputes. As SIMC continues to grow, we are integrating cutting-edge technologies, in particular Generative AI, to modernise our operations and enhance our services.

Role Overview

In this role, you will support SIMC's technology initiatives. You will be primarily responsible for managing and supporting AI solutions/technologies to enhance the mediation process and operational efficiency. In addition, you will also manage IT suppliers, co-ordinate IT projects, and occasionally assisting with day-to-day operational needs. This position reports to the Head of Operations and offers excellent potential for career advancement into specialised IT and AI functions.

Key Responsibilities

LLM & Applied AI Workflows

. Design, test, and optimise prompts for various mediation scenarios, maintain high quality prompt libraries and reusable templates, aligned with mediation principles and organisational policies.

. Develop a deep, practical understanding of mediation workflows and identify how AI/LLM capabilities-such as summarisation, retrieval, agentic task execution, and workflow automation-can be applied to real use cases to create tangible value.

. Evaluate LLM and agentic outputs, diagnose and troubleshoot edge cases and failure modes and propose improvements, and collaborate with internal stakeholders to refine solutions.

. Design, and discuss highlevel AI and agentic architectures, including LLM orchestration models, data flows, and deployment considerations such as data residency, logging, and guardrail mechanisms.

. Stay current on emerging AI trends for mediation and broader legal technology, including emerging evaluation frameworks, safety and governance standards, regulatory developments, and best practices.

Cybersecurity Readiness

. Support audit and certification readiness through basic configuration reviews, safety documentation, and compliance reporting.

. Apply practical cybersecurity and legal-tech assessment skills to evaluate AI technologies and vendors, including review of security certifications, questionnaires, data processing agreements, and incident-handling procedures.

. Help maintain core IT system, including networking, servers, storage, backup systems, and endpoint protection to ensure the resilience of IT systems.

. Assist with establishing and refining continuous monitoring routines for SIMC's IT and AI stack, including log review, anomaly detection, baseline configurations, access control, and compliance requirements.

Technical Support

. Provide first-level troubleshooting for Microsoft 365, Intune device enrolment, compliance policies, endpoint security and other IT or AI-related issues and escalating incidents to external IT vendors where necessary.

. Coordinate with IT service providers on configuration changes, integration support, and operational issues related to IT and AI-enabled tools.

. Review vendor solution documentation to assess safety, security, interoperability, and compatibility with existing workflows and integrations.

. Design, build and maintain small prototypes or internal tools for departments to experiment with AI-driven workflow that support process improvements.

Required Qualifications and Experience

. Degree or Diploma in Artificial Intelligence, Computer Science, Information Systems, Engineering, Data Science, Cybersecurity, or a related field, or equivalent practical experience. Midcareer changers and apprenticeships are welcomed.

. 0 to 3 years of experience in any combination of AI-enabled solutions, software or low-code development, IT administration, security, workflow automation, or legal-tech support.

. Hands-on experience with LLMs and strong proficiency in prompt engineering, with an understanding of model behaviour, agentic workflows and concepts, and vendor technical documentation.

. Proficiency in Python, APIs, data processing and building prototype on AI-enabled workflows and automation is highly advantageous.

. Good understanding of cloud security concepts, including identity, logging, data protection, logging and vendor due diligence framework.

. Experience with Microsoft 365 administration, Intune and related security settings tooling and configurations is highly desirable.

. Strong communication skills, with the ability to explain AI constraints, risks, and model behaviour to nontechnical stakeholders.

. Relevant certifications in AI fundamentals, Microsoft/Azure administration, or cloud security (e.g. Azure Fundamentals, Security/Compliance certifications, or equivalent) are a plus.

Why Join Us

Be at the forefront of digital transformation in an innovative mediation centre.

Expand your technical expertise and gain exposure to emerging AI technologies.

Work closely with a diverse team and drive meaningful improvements in cross-border commercial dispute resolution.

Experience a dynamic and collaborative work culture that encourages continuous learning and innovation.