About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
- Lead the centerwide strategy for hiring, onboarding, training and NPS
- Oversee the full onboarding and training process for new employees, ensuring a structured and seamless transition.
- Develop comprehensive training programs covering products, processes, and service expectations
- Monitor attrition trends, analyze key drivers, and recommend strategies to improve retention and long-term employee engagement.
- Oversee design and execution of continuous learning initiatives, including skill development, coaching, e-learning, and workshops.
- Ensure training programs align with business objectives and enhance employee performance, fostering a culture of service excellence
- Work with agencies and/or education institutions for hiring of temp staff and/or interns.
- Lead the center wide strategy for hiring, onboarding, training and NPS,
- Oversee the full onboarding and training process for new employees, ensuring a structured and seamless transition.
- Develop comprehensive training programs covering products, processes, and service expectations.
- Monitor attrition trends, analyze key drivers, and recommend strategies to improve retention and long-term employee engagement.
- Oversee the design and execution of continuous learning initiatives, including skill development, coaching, e-learning, and workshops.
- Ensure training programs align with business objectives and enhance employee performance, fostering a culture of service excellence.
- Work with agencies and/or education institutions for hiring of temp staff and/or interns.
Job Requirements
- Bachelor degree with 6 to 7 years of experience in training and operations, good to have banking background
- Good communication skills
- Able to handle various levels stakeholders
- Meticulous and initiative
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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