Job Description

Primary Duties and Responsibilities

You will be responsible for defining and driving our organization-wide Quality Engineering strategy.
You will oversee multiple teams and ensure that StarHub's products, platforms, and services meet the highest standards of reliability, scalability, and customer satisfaction.
In this role, you will combine deep technical expertise in modern quality engineering practices with strong leadership and mentorship capabilities. You will collaborate cross-functionally with Product, Engineering, Infrastructure, and Implementation teams to create robust testing frameworks, processes, and automation strategies that align with both business objectives and industry best practices- including the adoption and verification of advanced AI-driven approaches.

Key Responsibilities:

Quality Strategy & Vision

Develop and implement a multi-year, organization-wide QA strategy that integrates test automation, CI/CD pipelines, data-driven metrics, and emerging AI testing methodologies.
Define and continuously refine standards, frameworks, and tools to drive efficient and effective testing practices.

Leadership & Team Management

Lead and mentor multiple Quality Engineering teams (including QA Engineers, SDETs, QA Architects), setting clear goals and expectations aligned with StarHub's leadership competencies.
Coach managers and senior engineers, fostering a culture of continuous learning, ownership, and accountability.

Agentic AI Testing Automation & Verification

Champion the development and deployment of agentic AI testing automation solutions, ensuring the robust validation of AI-driven features, services, and applications.
Establish and refine AI application verification processes and methodologies, guaranteeing compliance, reliability, and alignment with ethical guidelines.
Collaborate with technical teams to explore advanced AI-driven test scenario generation, anomaly detection, and predictive analytics to maintain product quality at scale.

Cross-Functional Collaboration

Partner with Product, Software Engineering, and Infrastructure teams to integrate quality at every stage of the development lifecycle.
Serve as the primary point of contact for Quality Engineering in leadership discussions, ensuring alignment with StarHub's broader technology roadmap and business goals.

Process Optimization & Innovation

Introduce and champion advanced testing approaches (e.g., shift-left, AI-driven test automation) that accelerate release cycles and elevate overall quality.
Collaborate with leadership to proactively identify and mitigate risks, ensuring all major initiatives maintain a high degree of reliability and performance.

Metrics & Continuous Improvement

Define KPIs (Key Performance Indicators) and OKRs (Objectives & Key Results) for quality processes, using data to identify trends, optimize test coverage, and enhance product reliability.
Oversee test environments, performance metrics, and compliance testing across multiple product lines.

Stakeholder Management & Communication

Communicate quality strategies, progress, and outcomes effectively to all levels of the organization, including executive leadership.
Represent StarHub in industry forums, conferences, and partnerships, positioning the company as a leader in Quality Engineering best practices.