Job Description

We are seeking a highly motivated candidate for the position of Tech Analyst within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that in charge of Reporting Technology Development. This is a critical platform where plenty of innovation and transformation will happen. You will be expected to play an important role in ensuring good quality, timely delivery of the system development and participate in proof-of-concepts for emerging technologies.

Role Summary

Technical Business Analyst to support Pega platform enhancements across corporate / institutional banking operational journeys
Acts as a bridge between business, operations, and technology teams, with strong hands‑on understanding of banking processes and Pega implementation

Core Responsibilities

Elicit, analyze, and document functional and technical requirements for Pega enhancements
Translate business operational needs into clear system requirements, user stories, and integration specifications
Conduct prototyping based on user requirements and strategic solution
Partner with architecture, integration, and delivery teams to ensure requirements are technically feasible and aligned to enterprise standards
Support impact analysis for change requests, enhancements, and regulatory updates
Validate solution design against banking operational policies, controls, and operational processes
Support UAT by defining test scenarios, reviewing test cases, and resolving functional defects
Act as functional SME during build, SIT, UAT, and hypercare phases

Requirements:

Minimum 5 years experience in Business Analyst (Tech) in corporate / institutional banking operations

Proven experience in managing integrations across multiple banking and operational systems, including CRM/prospecting platforms, KYC and screening solutions, document management systems, and core banking/account fulfillment applications.
Demonstrated experience in defining interface requirements, mapping data flows, and overseeing end-to-end system interactions to ensure seamless connectivity. with experience in operational workflows, system dependencies, and cross-system orchestration to support efficient and compliant business processes.

Strong practical experience in corporate / institutional banking operations, not retail
Clear understanding of how operational requirements differ across:
Products
Legal entity types
Jurisdictions

Integration & Technical Knowledge (Must‑Have)

Experience working with upstream and downstream systems, such as:
CRM / prospecting systems
KYC utilities and screening engines
Document management systems
Core banking / account fulfillment systems
Ability to define and review:
Interface requirements
Data mappings
End‑to‑end flow across systems
Strong understanding of end‑to‑end operational orchestration, including handoffs and dependencies between systems

Business Analysis & Delivery Skills

Strong requirements documentation skills:
Business requirements
Functional specifications
User stories and acceptance criteria
Ability to clearly distinguish:
Business requirements vs. system behavior
What Pega does vs. what upstream/downstream systems handle
Comfortable working in complex, regulated environments
Experience collaborating with:
Business stakeholders
Operations teams
Technology delivery and vendors

Stakeholder & Communication Skills

Ability to engage confidently with business, compliance, operations, and technology teams
Capable of explaining technical solutions in business language and vice versa
Experience working in large financial institutions with formal governance and controls

Experience with:
Pega implementations
Customer Operational platform migrations or upgrades
Multi‑country or regional operational implementations
Exposure to enterprise architecture, data, or security governance processes
Prior experience in Asian banking environments (SG, HK, JP, etc.)
(Job ID:10079766)