Job Description
Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability.
Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions. Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability. Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs. Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives.
Key Result Areas
- Strategic & Financial Performance
- Technology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation.
- Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets.
- Project & Delivery Excellence
- Project Success Rate: Ensure consistent on-time, on-scope project delivery.
- Change Management: Implement stable changes with minimal incidents or post-go-live defects.
- Solution & Systems Integrity
- Solution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits.
- System Performance: Maintain high availability and performance for core logistics applications.
- Relationship & Vendor Effectiveness
- Stakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support.
- Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs.
Qualifications & Experience
- Bachelor's degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred.
- 10+ years of IT experience, including 35 years in leadership managing system analysts, developers, or project managers.
- Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget.
- Strong experience managing budgets, resources, and vendor relationships.
Domain & Technical Expertise
- In-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations.
- Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions.
- Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+).
- Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC.
Core Competencies
- Strategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps.
- Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors.
- Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges.
- Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks.
