Assistant Vice President (AVP) Production Support

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About the client

Our client is a leading global investment institution focused on managing and growing financial assets through a disciplined, long-term investment approach. With a presence across more than 40 countries, it maintains a diversified portfolio spanning public equities, fixed income, private equity, real estate, and alternative investments. Our client focuses on preserving long-term value, maintaining purchasing power across global markets, and generating sustainable returns through prudent risk management and strategic asset allocation.

As an Assistant Vice President (AVP) – Production Support, you will be responsible for...

• Technical Excellence: Leading complex incident resolution and root cause analysis (RCA) by performing deep-dive troubleshooting directly within application code.
• System Stability: Proactively monitoring production environments, identifying potential bottlenecks, and implementing automated solutions to enhance system reliability.
• Technical Execution: Leveraging hands-on expertise in one or more of the following: Bash, SQL, REST APIs, or Python to script automation and analyse system logs/queries.
• Stakeholder Management: Serving as a primary point of contact for technical and business stakeholders during critical incidents, providing clear, concise, and timely updates.
• Leadership & Mindset: Championing a proactive culture of service improvement, documentation, and knowledge sharing across the global support team.
• Collaborative Expansion: Working closely with the engineering, infrastructure, and DevOps teams to bridge the gap between development and operations.

What you already have...

• Minimum 5 years of professional experience in IT, with at least 2 years specifically in application support, system administration, or a highly related technical field.
• Demonstrated ability to perform production troubleshooting at the code/scripting level.
• Education: Bachelor's degree in computer science, Information Technology, or equivalent practical experience.
• Technical Proficiency: Strong hands-on proficiency with Bash, SQL, REST APIs, or Python.