Job Description
This role supports the South East Asia (SEA) and Australia & New Zealand (ANZ) Technical Services Manager in driving operational excellence, governance, and consistency across a multi-country portfolio. The specialist will be instrumental in ensuring all in-country Technical Services teams meet the highest standards of safety, compliance, and efficiency for critical building infrastructure, aligning local operations with regional and global standards.
This position is a crucial link between the Regional Manager and the local site teams, providing hands-on support for reporting, audit preparation, vendor performance tracking, and the rollout of regional strategic initiatives.
What this job involves:
1. Regional Governance and Performance Management
- Performance Monitoring: Assist the Regional Technical Services Manager in tracking, consolidating, and analysing key performance indicators (KPIs) and service level agreements (SLAs) across all SEA & ANZ countries.
- Reporting & Analytics: Prepare and consolidate high-quality monthly management reports (MMRs) for the Technical Services portfolio, highlighting regional progress, achievements, risk exposure, and continuous improvement opportunities for presentation to regional and global stakeholders.
- Compliance & Risk: Support the implementation and auditing of regional governance frameworks, EHS (Environmental, Health, and Safety) programs, and critical risk management protocols across all sites in the portfolio.
- Standardization: Drive the consistent application of technical best practices, operational procedures, and engineering maintenance standards (PPM) in line with JLL and client policies across the various local teams.
2. Operational & Project Support
- Emergency & Incident Support: Act as a critical support point during major regional incidents or emergencies, assisting the Regional Manager in coordinating communications, resources, and reporting across affected countries.
- Regional Program Rollout: Facilitate the rollout and tracking of regional initiatives, including the JLL EOS Critical Maintenance Operations (CMO) program, energy-saving initiatives, and sustainability efforts.
- Continuous Improvement: Proactively identify and recommend opportunities for process, efficiency, and cost improvements within the Technical Services function across the region and assist local teams in implementing change.
- Digital Buildings Support: Support the implementation and effective utilisation of digital building management systems (BMS), IOT-based systems, and asset management platforms (CMMS) across the regional portfolio.
3. Vendor and Stakeholder Coordination
- Vendor Performance Oversight: Monitor and report on the performance of technical services vendors across the region, ensuring contractual compliance, quality of service delivery, and timely documentation submission.
- Financial & Budget Support: Assist the Regional Manager with the preparation of annual operating budgets, tracking monthly financial performance, analysing variances, and supporting the contract renewal and sourcing process for regional vendors.
- Stakeholder Engagement: Foster strong, collaborative relationships with in-country Site Services Managers, local Technical Leads, and regional client stakeholders to ensure alignment and support for technical service delivery.
- Audits: Coordinate the collection of documentation and provide support for internal and external audits related to technical services, financial processes, and compliance requirements.
4. Leadership and Team Development
- Coaching & Mentoring: Act as a resource for in-country Technical Leads, providing guidance, training, and support to elevate their operational delivery and knowledge of regional standards.
- Culture: Actively promote an environment that supports collaboration, continuous learning, and a relentless focus on zero-downtime operations and safety.
- Flexibility: Must be available to manage urgent call-outs and support out of normal working hours where regional time zone differences or emergency situations require it.
- Travel: Ability to travel periodically within the SEA & ANZ region to conduct site visits, quality audits, and support major project rollouts or site shutdowns.
Sound like you To apply you'll need to be:
Experienced in Technical Services Management
- A minimum of 4 years of proven experience in engineering or technical services delivery within a facilities management or critical environment setting.
- Minimum of 2 years experience in a multi-site, coordinating, or regional support role, preferably within a multinational environment.
- Mandatory professional qualification or Diploma in Engineering (Electrical, Mechanical, or equivalent technical field).
- Demonstrated experience with managing the full lifecycle of Planned Preventative Maintenance (PPM) programs and critical building systems (e.g., UPS, Generator, HVAC, Fire Protection).
A Highly Analytical and Strategic Communicator
- Analytical Skills: High level of attention to detail combined with strong analytical capabilities to interpret complex performance data and translate qualitative/quantitative information into actionable strategic deliverables.
- Communication: Excellent verbal, written, and presentation skills (in English) with the ability to articulate complex technical issues clearly to both technical teams and senior regional non-technical stakeholders.
- Administration: Strong PC literacy and advanced proficiency in data management tools (e.g., Google Sheets/Excel) for reporting, budget tracking, and data integrity assurance.
- Problem Solver: Proven ability to work autonomously, be decisive, and demonstrate sound judgment in ambiguous or high-pressure situations, often involving time-critical systems across different countries.
A Dedicated Collaborator
- Stakeholder Management: Impeccable people skills and proven ability to interact effectively with a diverse range of stakeholders, from site-level technicians to senior client and regional leadership.
- Adaptability: Highly organized with exceptional time management skills, capable of prioritising work and adapting quickly to the fast-paced, high-volume environment of a dynamic region.
- Growth Mindset: A self-starter with a demonstrable passion for quality and continuous improvement initiatives.
