ASSISTANT SUPERVISOR

Job Summary

The Assistant Supervisor supports the Supervisor in managing daily operations, supervising staff, ensuring efficient workflow, maintaining service quality, and helping achieve organizational goals through effective team guidance and operational oversight.

Responsibilities

• Support the Supervisor in managing daily operations and coordinating staff activities to ensure smooth workflow
• Supervise employees to ensure timely and efficient completion of assigned tasks
• Monitor employee attendance, performance, and productivity to maintain operational standards
• Provide guidance, training, and ongoing support to team members to enhance skills and service quality
• Enforce compliance with company policies, safety regulations, and operational procedures
• Address customer inquiries and resolve complaints professionally to maintain customer satisfaction
• Monitor inventory levels, supplies, and equipment to ensure availability and proper functioning
• Assist in scheduling staff shifts and coordinating work assignments to optimize resource allocation
• Collaborate with the Supervisor to achieve departmental goals and uphold high service standards
• Perform additional duties as assigned by management to support operational needs

Required competencies and certifications

• Diploma or Degree in Sales, Business, Hospitality, or F&B Management
• Minimum 5 years of relevant sales or business development experience

Preferred competencies and qualifications

• In-depth knowledge of restaurant best practices and cooking methods
• Excellent communication and organizational skills
• Aptitude for multi-tasking
• Ability to work cooperatively and efficiently in a team