Job Summary
Lead the planning and execution of departmental budgets and strategies to enhance financial health. Drive recruitment, performance evaluation, and employee motivation to deliver high-quality customer support. Develop and implement policies and improvements to optimize departmental and organizational operations.
Responsibilities
- Plan and execute departmental budgets to align financial resources with organizational goals
- Oversee inventory management and perform office administration to ensure operational efficiency
- Develop and implement strategic initiatives to improve the organization's financial health
- Recruit and select qualified employees to build a high-performing customer support team
- Motivate and supervise employees to foster engagement and achieve performance targets
- Evaluate employee performance by delivering constructive feedback and addressing performance gaps
- Design and implement departmental policies, procedures, goals, and objectives to drive consistent outcomes
- Analyze and report department performance metrics to senior management for informed decision-making
- Develop and execute strategies to improve departmental metrics and overall performance
- Enhance the work environment and operational processes to support departmental and organizational effectiveness
