Assistant Store Manager

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements

• 8-10 years experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.