Assistant Store Manager

Duties and Responsibilities:

Sales

• Create positive experiences for customers in store showcasing merchandise and driving conversion resulting in sales

• Drive sales through a variety of measures including Conversion rate, ATV and UPT

• Achieve personal sales targets and store sales targets

• Lead team to drive remote selling sales performance and complete social media product sharing tasks

• Commercial mindset, Passion for sales and outstanding customer service

• Clientele building, driving client repurchase rates and cross selling

• Offering after-sales service to build potential and current customer relationships

• Facilitate off site pop-up sales event to achieve sales goal

Customer Care & CRM

• Welcome all customers ensuring a positive experience

• Build and foster genuine long-term relationships with our customers

• Process customer repairs with strong attention to detail and effective communication

• Assist/Support the resolution of any customer issues or complaints

• Actively contribute to the CRM system and meet CRM signup targets and other assigned tasks

• Facilitate in store events to drive brand awareness and customer satisfaction

Product Knowledge

• Become an expert across Products, Colours, Categories and Seasonal Collections

• Competently learn each season merchandise, the collection and pricing to advise and educate customers and team members accurately

• Familiar with product functionality to be able to educate and demonstrate to customers

People Management

• Educate and support team members with training of key policies and procedures

• Coach and mentor sales associates

• Drive continuous improvement in the performance of each individual team member

• Identify opportunities for team members to improve their performance or behavior through positive and constructive feedback and coaching

• Ensure all team members uphold staff presentation and grooming standards at all times

• Support HR team with recruiting and interview for sales assistance

• Effectively plan staff shifts and leaves to ensure business operation continuity

Communication

• Communicate honestly and professionally with internal and external parties at all times

• Actively promote and maintain harmonious working relationships with all team members

• Promptly reply emails and messages to internal and external stakeholders

Visual Merchandising & Store Presentation

• Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines

• Continuously follow product presentation standards are maintained at all times

• Ensure the highest standards of housekeeping are met both on and off the sales floor based on VM guideline

• Ensure reserves are orderly and maintained to protect the product and enable efficient stock management

• Consistently communicate with VM manager to ensure VM standard is met

Customer Service & Training

• Be in charge of ordering and management of spare parts for SG retail store

• Assist Retail Director in facilitating training for store staff and providing staff coaching to enhance service performance

• Provide ongoing feedback to Retail Director on the performance/progress of individual team members

Requirement:

• At least 5 years experience within the Retail industry in a similar position with minimum 2 years experience in supervisory level

• Demonstrated experience working towards sales targets and KPIs

• Familiar with premium and luxury sales is advantageous

• Client focused and enjoy building strong relationships

• Polished presentation with exceptional communication skills

• Positive team player who thrives on achieving team goals

• Ability to multi-task and work towards deadlines

• Contributes to a positive work environment

• Multilingual is advantageous

• Commercial awareness of the latest luxury fashion trends

• Less experiences will be considered as Store Supervisor