ASSISTANT SERVICE MANAGER

Responsibilities including but not limited to:

• Assist the Outlet Manager in the outlet operations
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability to handle customer feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Build strong relationships with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• At least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail or a related customer-facing service environment.
• Strong financial management and business acumen, with knowledge of current sales and marketing practices relevant to the F&B industry.
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Able to manage multiple tasks, work effectively under pressure and meet operational deadlines.