Assistant Service Coordinator

Job Scope:

As an Assistant Service Engineer, you will play a key role in both service coordination and hands-on technical support for our generator maintenance operations. This is a hybrid role that combines scheduling duties with fieldwork, ideal for someone with a technical background in electrical systems and a hands-on mindset.

Key Responsibilities:

1. Service Coordination & Job Scheduling

- Plan, schedule, and coordinate daily service and maintenance jobs for service technicians.

- Liaise with clients to arrange suitable service timings.

- Monitor job progress and ensure timely completion.

- Track and update service records and maintenance logs.

- Manage service calendar and provide administrative support for service operations.

2. Technical Support / Service Work

- Assist in routine maintenance, servicing, and troubleshooting of diesel generators and related electrical systems.

- Support service technicians in on-site diagnostics and repair works when required.

- Perform basic electrical checks, cable terminations, and generator testing.

- Ensure all safety and operational procedures are followed during site work.

3. Communication & Reporting

- Serve as a point of contact between customers, service technicians, and internal teams.

- Prepare basic service reports and documentation.

- Escalate technical issues to engineers or supervisors when necessary.

Requirements:

- Nitec / Higher Nitec / Diploma in Electrical Engineering or related field.

- Hands-on experience in electrical work or generator maintenance is an advantage.

- Good planning and organizational skills.