Job Description

Job Summary

Provide worldwide field service and applications support for company products by resolving technical issues, developing cost-effective solutions, and collaborating with distributors and customers to enhance customer satisfaction.

Responsibilities

Deliver worldwide field service support to maintain operational reliability and improve customer satisfaction with company products
Provide technical service and applications support to distributors and customers to diagnose and resolve product-related issues efficiently
Communicate clearly with distributors and customers to identify technical problems and implement timely solutions
Develop and implement cost-effective technical solutions to address customer queries and enhance product performance
Manage service tasks and customer interactions independently, demonstrating self-motivation and accountability
Travel overseas as required to support field service operations and fulfill customer needs

Preferred competencies and qualifications

Diploma, NITEC/Higher NITEC, or equivalent qualification in Electrical, Electronics, Mechanical Engineering, or Engineering Technology
Experience in field service and customer support for semiconductor industry equipment
Proficient troubleshooting skills in PCB, PC hardware, and software to resolve technical issues effectively
Strong interpersonal skills to build and maintain customer relationships
Effective communication and presentation skills to convey technical information clearly
Fresh graduates are welcome to apply