Custom Field 3: 16934
Assistant/Sales Manager (Serviced Residences)
Responsibilities
- Represent the organization professionally presenting Serviced Residences products and services.
- Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
- Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
- Acquire new sales leads / prospects and establish accounts to expand the client base.
- Foster and develop relationships with existing clients and customers to maintain loyalty.
- Manage leads, respond to inquiries promptly, and provide appropriate solutions.
- Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
- Collaborate with the Operations team to enhance guest experiences.
- Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
- Ensure timely responses and effective communication.
- Gather and share publicly available market information.
- Provide regular updates to superiors and the team on activities and market insights.
- Meet monthly sales targets to achieve cluster budget objectives.
- Promote and enroll clients in the booker loyalty program.
- Regularly review account portfolios, analyze performance, and present findings to management for action planning.
- Adhere to statutory regulations and internal guidelines/SOPs.
- Follow up with clients with outstanding or long-overdue payments.
- Participate in adhoc or promotion client and Serviced Residences activities.
- Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
Requirements
- Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
- Relevant experience in hotel sales (property agent, travel agent, travel trade)
- Excellent communication, interpersonal, networking and organisational skills
- Strong negotiation and presentation skills
- Able to work well under pressure in a fast paced environment
- Ability to work both independently and as part of the team
