Assistant Retail Training & Development Manager (Luxury Fashion Brand)

Job Summary

Reporting to the Retail Excellence, Operations and Performance Director, Asia Pacific, you will support the development and implementation of regional retail training initiatives to strengthen team capabilities, elevate service standards and drive overall business performance across the region.

Key Responsibilities

• Support the implementation of regional training strategies and initiatives in alignment with business objectives and global guidelines.
• Partner with global headquarters and regional stakeholders to roll out training programmes covering onboarding, service excellence, product knowledge, store coaching and other learning initiatives.
• Assess the training needs of retail and office teams across different Asian markets and develop appropriate learning solutions.
• Plan and coordinate training activities, including scheduling, logistics, resources and programme arrangements.
• Collaborate with cross-functional teams across Sales, Merchandising, Marketing, CRM and Visual Merchandising to deliver relevant training programmes.
• Develop training materials, structured learning plans and development initiatives to strengthen employee capabilities and nurture future talent.
• Deliver classroom training, on-the-job coaching and store-based learning to enhance selling techniques, client experience and service standards.
• Partner with retail leadership to identify performance gaps and improvement opportunities through Mystery Shopper results, NPS feedback and other performance indicators.
• Design and facilitate workshops, learning activities and engagement initiatives to address identified development needs.
• Conduct regular store visits to provide practical coaching, reinforce service standards and support consistent execution across markets.
• Work closely with Retail and HR leadership on talent development and succession planning, with a focus on building the capabilities of high-potential employees.
• Monitor training effectiveness by reviewing programme outcomes, gathering feedback and identifying opportunities for continuous improvement.
• Refine training content and delivery approaches to improve learning engagement and effectiveness.
• Support the regional rollout of key learning initiatives by guiding local market trainers and experts, including train-the-trainer sessions and follow-up evaluations.

Requirements

• At least 5 years of relevant training experience, preferably within luxury retail, fashion or a premium consumer-facing environment.
• Strong project management, presentation and facilitation skills. Experience in digital learning content creation would be an advantage.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders across different levels and markets.
• Good command of English; proficiency in Mandarin and/or Cantonese would be an advantage.
• Proactive, self-motivated and results-oriented, with a strong focus on customer experience and continuous improvement.
• Willingness to travel across regional markets as required.

Registration No: R1875146

EA License No: 22C1376