Assistant Retail Supervisor

Job Descriptions:

. Achieve and exceed store sales target and store KPIs

. Engage team-selling strategy to deliver Total Customer Experience and close sales

. Take the lead to demonstrate sales strategy and motivate others to close sales and achieve store target

. Partners Store Manager/Area Executive on action plans to exceed sales target/plan

. Provides feedback to Store Manager/Area Executive in view of business trends and staff performance in order to maximize sales

. Knows the best sellers, the required placement, and ensures that their sales are at or above company performance

. Perform operational tasks, maintains neat, clean and organized store environment, monitor inventory movement and conducts store take

. Perform merchandising tasks, e.g. floor sets and planograms

. Maintains high level of personal integrity, adhere to Loss Prevention practices and policies, manage work schedule and time keeping, report of fraudulent/disciplinary/ theft issues immediately to superiors

. Process and document sales transactions, conduct daily closing checks and verification

. Support in management of store operation, enforcement of service standards and team performance

. Recognizes performance issues and communicates details to Store Manager on a regular basis

. Instil high standards of compliance and hold teams accountable

. Educate team members to provide consistent Total Customer Experience through customer's first touch point to the end of transaction

. Set example by demonstrating personalised customer service and selling skills

. Imparts product and operations knowledge, utilising tools provided

. Consistently build team members competencies by engaging in continuous training, role-playing and effective delegation of tasks

. Drive employee engagement and foster team spirit

Requirements:

. Secondary and above or Certificate in Retail Management or related disciplines

. At least 5 years of experience in retail industry, including 2 years at supervisor level, preferably in Timepieces or FMCG Electronics products

. Experience in retail shop and team supervision, preferably in Sporty or Street Style apparels

. Passion for sales and customer service

. Proven sales and results oriented to meet targets

. Good sales performance analysis skills and committed to uphold high service standards

. Strong leadership and mentoring skills to junior staff

. Excellent interpersonal and communication skills

. Ability to connect with Team and develop people

. Fluent in English verbal and written communication