Responsibilities:
- Manage daily restaurant operations to ensure smooth running of operations
- Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
- Monitor food and beverage quality, ensuring they meet our high standards
- Maintain inventory, order supplies, and manage budgetary and financial operations
- Resolve customer complaints and feedback with professionalism and efficiency
- Lead, train, coach and motivate a team of the staff
- Handle customer complaints, inquiries, and feedback professionally
- Ensure high standards of customer service are consistently met
- Any other ad-hoc duties as assigned by the Company
Requirements:
- Proven experience in a similar role within a high-volume or upscale restaurant environment
- Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills
- Excellent customer service and communication skills
- Problem-solving and conflict-resolution abilities
- Able to work on weekends and public holidays
- Ability to work in a fast-paced environment
- Physical stamina to stand and walk for extended periods
- PC literate, well-organized, and self-motivated
Whatsapp 91834574 for more information
