Summary:
Our client is a well-known American fast-food chain with a long-standing reputation. Their flagship outlet operates 24/7, offering a complete menu while engaging customers through interactive content and community programs.
This position will report to the Restaurant Manager
Role & Responsibilities:
- Co-manage the daily operation of the restaurant with the Restaurant Manager.
- Take full ownership and responsibility of the restaurant in the absent of the Restaurant Manager and ensure smooth service flow with the team.
- Oversee all front- and back-of-house duties in restaurant.
- Familiar the whole floor operation by carrying out the different role of every floor position such as hosting, serving, cashiering etc.
- Provide a high quality of service and deliver excellent dining experience to all customers.
- Enhance the leadership and performance excellence of the crew members through training, motivating, assessing, and being a role model for all crew members to provide customers with high quality of service.
- Respond to comments and feedback professionally from customers and crew members.
- Ensure respective work section follows the SOP manual and execute accordingly.
- Ensure sufficient stock and ingredients for daily operation.
- Track daily sales and labour costs, and perform food audits within restaurant.
- Responsible in maintaining the housekeeping standards by ensuring the safety, cleanliness, hygiene in the restaurant.
- Good knowledge on menu, able to explain clearly to crew members during training.
- Responsible for workforce arrangement, payroll, recruitment and training.
- Responsible for administrative recording of staff attendance, leave, etc.
- Other ad-hoc duties as deem necessary to perform and assigned by the Management.
Requirements:
- Diploma/Degree in Food & Beverage Management and/or Hospitality from a recognized hospitality/tertiary institution
- 5 to 8 years of experiences in co-managing a fast-food restaurant
- Valuable experience in quality control systems, training or similar
- Ability to transmit ideas and vision in both verbal and written
- Ability to work under pressure in a multitask environment
- Ability to prepare reports using MS Office
- Concise, and well thought out in written and oral communication skills
- Positive work attitude and a high level of energy
- Able to commerce work immediately or within short notice
