ASSISTANT RESTAURANT MANAGER

As an Assistant Restaurant Manager, you are part of the restaurant team assisting the Restaurant Managers and Owners of the restaraunt.

The following job description serves only as a guide and subject to change to meet operational needs.

This job description does not states or implies that these are the only duties to be performed by the employee occupying this position. You will be required to perform any other job-related duties.

You will have responsibility for mis-en-place and preparation of Restaurant and equipment prior to service, efficient guest relation operations and high standards of customer service at all times

You will not only ensure that the restaurant consistently operates to OSO's service standards and endeavours to make every meal an occasion for its guests.

Responsible for greeting the guest, taking orders, up selling and following the service according to the standards.

Stay in the station for the whole service, and manage the waiter. Make sure the guest is served quickly, and in proper manner.

You will ensure that high standards are consistently maintained and procedures are followed.

Manage daily reservations, bookings, table sales and special requests.

• Take lead in answering any guest inquiries and any service recovery that may occured.
• Build strong relationships and develop customer's loyalty
• Be the main point of contact for all VIPs and regular guests.
• Monitor guest reactions and confer with bartenders frequently to ensure guest satisfaction.
• Respond to guest comments, requests and complaints promptly and professionally. Take initiatives to resolve issues
• Understand requirements and procedures for all meal periods to meet demand and maximize revenue and profit
• Workplace cleanliness and safety
• Degree in Any Discipline
• Hotel experience an advantage
• Foreign Language Proficiency (Native or Certificate of Competency) an advantage
• Willing to work night shifts, PHs, overtime.