Job Summary
Manage and coordinate daily operations to enhance workplace efficiency and team performance. Lead employee relations, support recruitment, resolve issues, and maintain strong customer and staff communication.
Responsibilities
- Schedule and coordinate meetings to ensure effective communication and planning
- Conduct employee performance reviews to assess and support staff development
- Build and maintain positive customer relationships to enhance satisfaction and loyalty
- Participate in recruitment and dismissal processes to support workforce management
- Resolve workplace conflicts and issues to maintain a productive environment
- Address employee and customer concerns promptly to ensure smooth operations
- Develop and implement strategies to improve workplace efficiency and achieve goals
- Manage phone correspondence to facilitate clear communication with stakeholders
- Liaise between managers, customers, and employees to coordinate activities and information flow
- Provide clear direction and guidance to staff to support operational objectives
- Troubleshoot POS system issues to minimize downtime and maintain service quality
- Support ongoing learning and development initiatives for team members to enhance skills
- Foster a respectful and inclusive team environment to promote collaboration and engagement
