Assistant Programme Manager

RESPONSIBILITIES

Curriculum Development & Review

• Coordinate the end-to-end curriculum review cycle - scheduling reviews, tracking action items, following up with trainers and SMEs, and ensuring updated materials are version-controlled and filed.

• Apply structured instructional design processes (e.g., outcome-mapping, alignment of learning objectives to assessments) to support material development, with guidance from the Programme Manager or SMEs.

• Use basic pedagogical frameworks (e.g., Bloom's Taxonomy, adult learning principles) to review draft materials for logical flow, clarity and alignment - flagging gaps without needing deep content expertise.

• Assist in developing or reformatting learning materials (slides, learner guides, assessment tools) to improve consistency, readability and instructional quality.

• Maintain a curriculum calendar tracking review schedules, version histories and approval status across all assigned courses.

• Support accreditation or re-accreditation submissions by compiling curriculum documentation, mapping evidence to requirements and coordinating sign-offs.

Programme Operations & Administration

• Coordinate day-to-day operations of assigned SSG-funded programmes - scheduling, trainer allocation, class-run setup, attendance and assessment records.

• Prepare and submit accurate claims, attendance and completion documentation within required timelines.

• Maintain audit-ready course files in line with SSG, PEA and PDPA requirements.

Learner & Trainer Support

• Serve as first point of contact for learner queries and administrative requests.

• Coordinate trainer logistics and ensure resources are in place for each class run.

• Collate learner feedback and trainer observation records surface patterns to the Programme Manager for action.

Quality & Compliance Support

• Track KPI data (pass rates, completion, satisfaction) and prepare summary reports for the Programme Manager.

• Assist in preparing documents for internal QA reviews and external audits.

• Liaise with SSG and accreditation bodies on routine administrative and compliance matters.

REQUIREMENTS

• A Degree in a relevant field (education, business, or related disciplines).

• ACTA/ACLP certification is required.

• DACE or DDDLP certification is a strong advantage.

• Minimum of 3 years of experience in programme management or teaching, preferably within the education or training sector.

• Experience in Travel and Tourism industry preferred.

• Demonstrated leadership and team management skills, with the ability to inspire and motivate academic staff.

• Strong organizational, administrative, and time management abilities.

• Excellent interpersonal, communication, and problem-solving skills.

• Proficiency in digital learning platforms and educational technologies.

• Experience in curriculum development and working with regulatory frameworks is highly desirable.