Company Overview / Employee Value Proposition
Masters of stir fry . Lovers of WOK HEY
Job Summary
Lead daily operations and team management to deliver high-quality stir fry dishes that meet company standards, ensuring operational efficiency, staff development, and customer satisfaction in a dynamic food and beverage environment.
Responsibilities
- Prepare stir fry dishes consistently following company standards to ensure product quality and customer satisfaction
- Oversee daily operational activities to maintain smooth workflow and timely service delivery
- Develop and manage staff duty rosters, assigning tasks to optimize team productivity and coverage
- Monitor and enforce staff adherence to Company Standard Operating Procedures (SOP) to maintain operational compliance
- Conduct comprehensive orientation and training programs for new staff to accelerate onboarding and skill development
- Coordinate inventory ordering and management with suppliers to maintain adequate stock levels and minimize waste
- Implement and uphold hygiene and cleanliness standards to ensure a safe and sanitary work environment
- Address and resolve customer complaints promptly to enhance customer experience and loyalty
- Execute additional duties as assigned by management to support business needs
Required competencies and certifications
- At least 2 to 3 years of relevant food and beverage managerial experience
Preferred competencies and qualifications
- Demonstrated leadership and communication skills to foster teamwork and effective staff management
- Ability to perform effectively in a fast-paced environment, maintaining composure and decision-making quality
