Assistant Operations Manager (Serviced Apartments)

Job Summary

The Assistant Operations Manager supports the daily operations of the serviced apartment to ensure smooth, efficient, and high-quality service delivery. This role oversees front office, housekeeping, maintenance coordination, and guest services while ensuring operational standards, safety, and guest satisfaction are consistently met.

Key Responsibilities

Operations Management

• Assist in managing day-to-day operations of the serviced apartment.

• Ensure all departments (Front Office, Housekeeping, Maintenance) operate smoothly.

• Monitor service quality and ensure compliance with SOPs and brand standards.

• Handle operational issues and escalate to the Operations Manager when necessary.

Guest Experience

• Ensure high standards of guest service and satisfaction.

• Handle guest complaints, feedback, and special requests professionally.

• Support VIP arrivals, long-stay guests, and corporate clients.

• Maintain strong guest relations to encourage repeat stays.

Team Supervision

• Supervise and support operations staff on daily duties.

• Assist in staff scheduling, duty rosters, and manpower planning.

• Train new staff on SOPs, service standards, and safety procedures.

• Monitor staff performance and discipline in coordination with HR.

Housekeeping & Maintenance Coordination

• Coordinate with housekeeping to ensure rooms are clean, ready, and well-maintained.

• Follow up on maintenance issues and ensure timely rectification.

• Conduct regular room, public area, and facility inspections.

Administrative & Reporting

• Assist in preparing operational reports (occupancy, incidents, guest feedback).

• Monitor inventory, supplies, and operational costs.

• Support budget control and cost-efficiency initiatives.

• Ensure compliance with safety, fire, and hygiene regulations.

Requirements

• Diploma or Degree in Hospitality Management or related field.

• Minimum 2-4 years of experience in hospitality or serviced apartment operations.

• Strong leadership, communication, and problem-solving skills.

• Customer-oriented with good interpersonal skills.

• Able to work shifts, weekends, and public holidays.

• Proficient in MS Office and hotel/property management systems.

Preferred Skills

• Experience in serviced apartments or extended-stay properties.

• Ability to multitask in a fast-paced environment.

• Strong coordination and team management skills.