Company Description
Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role Description
This is a full-time on-site role for Assistant Operations Manager who plays a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.
Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.
Responsibilities:
- Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
- Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
- Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
- Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
- Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
- Address and resolve guest complaints or special request promptly, escalating when necessary.
- Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
- Ensure security teams are briefed on VIPs, special events, and high-risk zones participate in drills and support incident response.
- Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
- Prepare and maintain accurate operational reports and logs for management review.
- Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
- Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.
- Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
- Perform other duties as assigned by management.
