Job Responsibilities:
- Support the Operations Manager in overseeing daily operations of the assigned site(s), ensuring seamless delivery of high-quality food service
- Lead, train, motivate, and develop front-line managers and staff to deliver exceptional hospitality and service standards
- Monitor financial performance, including budgeting, forecasting, and cost controls, and provide timely reports to management and stakeholders
- Conduct staff performance reviews, coaching, and disciplinary actions in a professional and timely manner
- Collaborate with cross-functional teams (culinary, nutrition, marketing, procurement, risk, people, etc.) to promote client expectations and enhance the partner experience
- Respond promptly (within 24 hours) to client and customer feedback, providing professional follow-up and communication to all stakeholders
- Drive continuous improvements in customer experience, operational excellence, and service delivery through innovation and collaboration
Health and Safety Responsibilities:
- Comply with Compass Group's health, safety, and security procedures
- Ensure team adherence to hygiene and personal presentation standards
- Participate in regular HSE briefings and support site-wide safety initiatives
- Report all incidents, accidents, and hazards promptly
- Complete mandatory HSE training as scheduled
- Enforce compliance with site food safety plan and hygiene procedures
HSE Policy / Procedure Documents:
- Compass Group Health, Safety, and Environment (HSE) Policy
- Employee Health, Safety, and Environment Handbook
- Standard Operating Procedures (SOPs) and Process Work Instructions (PWIs)
- Material Safety Data Sheets (MSDS)
Job Requirements:
- Has a minimum of 5 years food service multi unit management experience Food and Services industry essential
- Proven coaching and mentoring skills with peers, individuals, and teams
- Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
- General culinary knowledge of basic kitchen practices, protocols and procedures
- Passion for food trends, hospitality, innovation and creative experiences
- Marketing and events experience a plus
