Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
Provide strong leadership in customer related issues
Oversee the Operation and Customer Service function of the Company
Ensure smooth coordination between the Operation & Customer Service team for on time delivery
Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
Maintain a high degree of account management and control
Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
Other responsibilities that may be delegated or stipulated by Management.
Requirements:
At least a diploma or degree in any field
Operational ability in a diverse environment
Exceptional customer-facing skills
Readiness to demonstrate a proactive attitude.
Excellent verbal and written communication skills.
Working experience of more than 3 years with managerial or supervisory experience
