- This role would need to assist our Senior Operation Managers.
DUTIES AND RESPONSIBILITIES:
Operations
- Led a team of Area Managers in achieving sales targets and overall performance of outlets.
- Provide guidance to Area Managers to maintain smooth daily operations of the Foodcourts and Coffeeshops.
- Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
- Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
- Ensure outlets adhere to NEA, SFA and Civil Defense requirements and be present for outlet inspection and any to ensure that follow-up actions are completed duly.
- Liaise with landlords on building matters, joint promotions and events.
- Responsible in marketing of food stalls to tenants and ensure outlet's prompt collection of rentals from tenants
- Oversee lease agreement renewal, negotiation and follow-up on terms of lease with stall tenants.
- Responsible for sourcing of and maintenance of qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled.
- Propose activities according to market needs.
- Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimize credit losses.
- Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate.
- To recommend and be lead improvement program of outlets.
- To be able to lead new, large renovation and facelift projects.
- Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated region.
- Work with senior management and financial team on outlets budgets.
- Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management.
- Provide solutions to improve the bottom line to outlet's Profit and Loss.
- Maintain and improve established quality and service standards.
- Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations.
- Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
- Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
- Ensure selling prices of stalls according to agreements.
- Assess and provide evaluation of stall tenants performance.
- Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
- Conduct weekly and monthly outlet's meeting.
- Ensure M&E works according to schedule.
Administration
- Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
- Handle disciplinary issues, grievances, disputes and work tension among the team.
- Handles the termination procedures as per company's guideline.
- Effectively communicate company policies and procedures to team members, and stall tenant etc.
- Accountable for outlet float money, petty cash and daily sales collection.
- Responsible for ensuring stall tenants daily sales received, are correct and being bank in.
- Timely submission of outlet reports.
- Prepare and submit monthly reports to Senior Management.
- Ensure proper cost control on all expenses according to budget.
- Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
- Any other assigned tasks by management.
Job Requirements:
- Degree/Diploma from a recognized institution in any discipline.
- Minimum 5 years of business development/leasing experience in a senior management role
- Possess solid presentation skills, proficient in MS Office applications.
- Able to facilitate and orchestrate resources cross functionally to support business development activities.
- Experience in leasing, tendering for tenancy a must.
- Possesses design/high level marketing background would have added advantage.
- Decisive, visionary with the ability in balancing tactical and strategic issues.
- Able to read, analyze and interpret business journals, financial and operational reports, lease agreements and legal documents.
