Assistant Operation Manager

Assist in overseeing daily operations to ensure smooth workflow

Support staff scheduling, coordination, and supervision

Deploy daily jobs to all drivers and monitor task completion

Liaise with customers on job requirements, scheduling, and updates

Prepare quotations and handle billing/invoicing tasks

Verify supplier invoices for accuracy before approval

Apply for LTA permits and ensure regulatory compliance

Arrange and apply for police escort when required

Monitor performance metrics and prepare basic operational reports

Help implement operational policies and process improvements

Resolve routine operational issues and escalate when necessary

Coordinate with internal departments, customers, and vendors

Maintain operational documentation, records, and compliance standards

Perform ad-hoc administrative tasks and support special projects

Job Requirements

Qualifications

Diploma or Bachelor's degree in Business, Operations Management, Logistics, or a related field (preferred)

1-3 years of experience in operations, logistics, transport coordination, or a similar role

Skills & Competencies

Strong organizational and time-management skills

Good communication and customer service abilities

Ability to supervise and coordinate staff effectively

Proficient in MS Office (Excel, Word) and basic operations software

Problem-solving mindset with strong attention to detail

Ability to multi-task and work under pressure in a fast-paced environment

Knowledge of LTA permit processes and transport operations (advantage)

Able to work independently as well as part of a team

Other Requirements

Willingness to work extended hours when operational needs arise

Strong sense of responsibility and reliability

Good interpersonal skills to work with drivers, customers, and vendors